Start your day with breakfast while exploring the Exhibit Hall and connecting with fellow attendees, exhibitors, and sponsors. This is a great opportunity to discover new solutions, continue conversations, and prepare for the day's educational sessions in a relaxed networking environment.

This exclusive breakfast session provides brand/marketer attendees with the opportunity to hear from a sponsoring organization while connecting with industry peers in an interactive setting. Enjoy breakfast, gain practical insights, and participate in discussions focused on today's most important customer loyalty and customer experience topics.

Details coming soon!

Take a break to recharge while connecting with fellow attendees, exhibitors, and sponsors in the Exhibit Hall. Enjoy refreshments, continue conversations from the day's sessions, discover new solutions, and expand your professional network in a relaxed setting.

Details coming soon!

AI has moved beyond pilots and proofs of concept. Customer experience leaders are now focused on applying generative AI, copilots, intelligent automation, and agentic capabilities to improve experiences, increase efficiency, and deliver measurable business value.

This session explores how organizations are prioritizing AI investments, scaling initiatives across the enterprise, and balancing automation with human engagement to drive better outcomes for customers and the business.

Discussion topics include: 

• High-value AI use cases
• Scaling AI across CX operations
• Human and AI collaboration
• Organizational readiness
• Measuring business impact

 

Enjoy lunch while networking with fellow attendees, exhibitors, and sponsors in the Exhibit Hall. Take this opportunity to continue conversations, explore innovative solutions, and build new connections before the afternoon sessions begin.

Organizations have more customer data than ever before, but many still struggle to turn insights into action. Leading brands are bringing together feedback, behavioral, and operational data to better understand customer needs, prioritize improvements, and drive smarter decision-making.

This session explores how organizations are evolving Voice of the Customer and customer intelligence programs to create measurable impact across the business.

Discussion topics: 

• Connecting data and feedback sources
• Identifying emerging customer needs
• AI-powered insight generation
• Activating intelligence across teams

Customers expect consistent, connected experiences across every interaction. As expectations continue to rise, organizations are focusing on journey design and orchestration strategies that reduce friction, improve engagement, and strengthen customer relationships.

This session explores how brands are creating more relevant, integrated experiences across channels and touchpoints while continuously optimizing for customer and business outcomes.

Discussion topics include: 
 

• Journey design and orchestration
• Removing customer friction
• Cross-channel experience integration
• Personalization and relevance
• Measuring journey success

 

Join the Loyalty360 team as we conclude CX Fest with a recap of key insights, highlights from the event, and a look ahead at upcoming Loyalty360 programs and opportunities. Thank you for being part of the experience, and we look forward to continuing the conversation beyond the conference.

Details coming soon!

Details coming soon!

Details coming soon!