Event Details | CX Fest Health Policy

Health & Safety | CX Fest 2026

Throughout the event, the Loyalty360/CX Fest team will be following any Covid health and safety regulations put in place by Hilton Charlotte University Place. We want to assure you that as we plan for CX Fest, the health and safety of our exhibitors, attendees, sponsors, staff, and speakers is our top priority.

Face masks are not required during the event; however, attendees may choose to wear one. Please be respectful of those who choose to wear masks.

Additional Safety Measures: 

Surface Areas and Public Spaces: In public spaces, Hilton has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, Hilton has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. In the US, wipes will be available upon guest request at the front desk or retail outlets.

Food Safety: At Hilton, food handlers and supervisors are trained on safe food preparation and service practices. The company's food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. 
 

Additional Conference Information: 

Dates:
CXFestival 2026 - November 16-18, 2026

Location: 
Hilton Charlotte University Place
8629 JM Keynes Drive,
Charlotte, NC 28262

FAQ: 
For additional information on this year's CXFestival, visit our FAQ page here, or contact us at info@loyalty360.org.